Question 1

What happens if I forget to check in?

Accepted Answer

Don't worry, that's exactly what the grace period is for. You can configure it to give yourself several days of buffer before anything triggers. You'll also receive multiple reminders via email and SMS before it comes to that. Only after the full grace period passes without any response will your messages be delivered.

Question 2

What if something temporary happens? A trip or a hospitalization?

Accepted Answer

LastReach is designed with exactly this in mind. Your configurable grace period acts as a buffer, set it to 7 days and you'd need to miss several consecutive check-ins before anything triggers. You can also pause your check-ins from the dashboard at any time and re-enable them when you're back. A short, temporary lapse will never accidentally send your messages.

Question 3

What if my subscription lapses or my credit card gets cancelled?

Accepted Answer

Your messages are protected no matter what happens to your subscription. If you become unresponsive while a paid subscriber, we will deliver your tasks even if your payment subsequently fails or your subscription lapses. This is our Honor Commitment — the promise we make to every user. The whole point of LastReach is that your messages reach the people who matter, and we won't let a billing technicality stand in the way of that.

Question 4

How secure are my messages?

Accepted Answer

Your messages are encrypted using AES-256 encryption — the same standard used by banks and governments. We store your data on SOC 2 compliant infrastructure with regular security audits. Your messages are only decrypted at the moment of delivery to your designated recipients.

Question 5

Can I test the system before relying on it?

Accepted Answer

Absolutely. Every plan includes a Test Send feature that lets you see exactly what your recipients will receive. You can test as many times as you want to make sure everything is worded perfectly before you rely on it.

Question 6

Can I change my check-in frequency?

Accepted Answer

Yes, at any time. Choose from daily, weekly, or monthly schedules — or create a fully custom interval. Max plan users can even set a different schedule for each individual task. You can also pause your check-ins entirely while travelling and re-enable them when you're back.

Question 7

Do you offer refunds?

Accepted Answer

Yes. All paid plans include a 7-day free trial. If you're not satisfied within the first 30 days of a paid subscription, we'll provide a full refund — no questions asked.

Question 8

Who is LastReach for?

Accepted Answer

LastReach is for anyone who wants to make sure important information reaches the right people if something happens to them. Common users include travelers, people with health conditions, business owners, parents planning for emergencies, and anyone doing digital legacy planning.

What needs to be said,
when you can't
say it yourself.

Set up your safety net in minutes

Prepare

Prepare

Set your check-ins

Stay in touch

If you can't

Letter to Family

How often you check in

Time to check in

Delivering your tasks

Reliable, private, delivered your way

Flexible Check-ins

Encrypted & private

Delivered your way

Flexible Check-ins

Encrypted & private

Delivered your way

Checking in made Easy

Time to Check-in!

Checking in made Easy

Time to Check-in!

Simple, Transparent Pricing

Free

Pro

Max

Simple, Transparent Pricing

Free

Pro

Max

Thinking about what to prepare

Creating Your First Message: A Complete Walkthrough

What Proof-of-Life Means and How Check-Ins Actually Work

Solo Travel Prep: How to Make Sure Your People Always Hear From You

How to Prepare Meaningful Messages for Loved Ones

Frequently Asked Questions

Still have questions?

Prepare what matters. We'll make sure it lands.

What needs to be said, when you can't say it yourself.

Set up your safety net in minutes

Prepare

Prepare

Set your check-ins

Stay in touch

If you can't

Letter to Family

How often you check in

Time to check in

Delivering your tasks

Reliable, private, delivered your way

Flexible Check-ins

Encrypted & private

Delivered your way

Flexible Check-ins

Checking in made Easy

Time to Check-in!

Checking in made Easy

Time to Check-in!

Simple, Transparent Pricing

Free

Pro

Max

Simple, Transparent Pricing

Free

Pro

Max

Thinking about what to prepare

Creating Your First Message: A Complete Walkthrough

What Proof-of-Life Means and How Check-Ins Actually Work

Solo Travel Prep: How to Make Sure Your People Always Hear From You

How to Prepare Meaningful Messages for Loved Ones

Frequently Asked Questions

Still have questions?

Prepare what matters. We'll make sure it lands.

What needs to be said,
when you can't
say it yourself.